Who is it for? 

Employers, Employees and Volunteers 
Anyone having interaction with the Public 
Retail 
Entertainment 
Food Outlets 
Transport 
Complaints Departments 
Health 
Caring Profession 
Education 
Local Authority 
 

Course contents 

Communication 
Resolving conflict 
Legislation 
Customer Care and Satisfaction 
Physical and Emotional Responses 
Support in the Workplace 
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