Content of this course include: 
 
Identify your customers 
Why are customers important 
presentation and manner 
The 'Golden Rules' 
Effective Communication 
Assertiveness 
Attitude/Behaviour Cycle 
What do customers want? 
Handling Complaints 
Dealing with Difficult Behaviour 
Leaving the Customer 

Interested? 

If you believe your staff would benefit from attending this course please contact us, for details of dates.  

Email us 

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